IT Help Desk Specialist Tiempo Completo

Are you ready to take the next step in your IT career? Join BraveUS as an IT Help Desk Specialist in Bogotá and be the first point of contact for our users, delivering professional, timely, and effective technical support. In this role, you’ll ensure our systems run smoothly, support our employees across devices and applications, and contribute to continuous improvement initiatives.

This position is based in our Bogotá, with opportunities for mentorship, training, and career growth.

Key Responsibilities

User Support & Troubleshooting

• Respond to user requests via phone, email, and chat, delivering courteous and efficient support.
• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and software according to company standards.
• Troubleshoot and support LAN/WAN, VoIP systems, videoconferencing tools, digital signage, and other IT equipment.
• Deploy and support mobile and remote devices (iPhone, Android, handheld scanners, etc.).

Documentation & Compliance

• Maintain accurate IT asset inventories and documentation.
• Ensure system, process, and user documentation is complete and up-to-date.
• Support system security and compliance requirements.

Technical Projects & Continuous Improvement

• Contribute to research, development, and implementation of technical solutions.
• Participate in integration projects and continuous improvement initiatives.
• Perform technical analyses and contribute to business proposals as needed.

Perform other duties related to or complementary to the position, as assigned by the employer or immediate supervisor.

Skills & Qualifications

• Experience: 5+ years in IT support, help desk, or a similar technical role.
• Communication: Ability to listen, understand user needs, and communicate clearly.
• Professionalism: Maintain respect, patience, and professionalism in all interactions.
• Technical Skills: Strong troubleshooting, organizational, and customer service skills.
• Adaptability: Work independently and handle changing priorities effectively.
• Language: Bilingual in English B2+ and Spanish (required).
• Travel & Documentation: Valid passport and American Visa required; able to travel occasionally for training.

BraveUS Value Proposition

Joining BraveUS means more than a job, you gain:

• Opportunities for career growth and professional development.
• Employee assistance and mentoring programs.
• Customized training to upgrade your skills.
• A supportive, inclusive culture that empowers you to perform your best.

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