Help Desk Specialist Tiempo Completo

Must Haves:

• Prior experience in Tier 1 / Tier 2 Helpdesk or Service Desk support
• Strong troubleshooting and problem-solving skills
• Experience supporting high-volume user environments (supporting 5,000-20,000 internal users)
• Excellent communication and interpersonal skills
• Ability to manage workload independently and prioritize effectively
• Comfortable working remotely and across distributed teams

Day-to-Day:

Insight Global is hiring for 2 Tier 1 / Tier 2 Helpdesk Support individuals who are fluent in Spanish, Portuguese, and English to support internal employees across Latin America. These roles will provide frontline technical support, own incident resolution end-to-end, and ensure a high level of customer service for their multilingual user base. On a day-to-day basis, provide Tier 1 and Tier 2 Helpdesk support to internal Bureau Veritas employees, deliver exceptional customer service and customer support via phone, email, and ticketing systems, own issues from intake to resolution, ensuring accurate documentation and timely follow-up, troubleshoot and resolve common hardware, software, access, and connectivity issues, escal… (text continues)

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