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Customer Service & Support – Onsite (Mexico City, MX)
Key Responsibilities
- Provide assistance and education to customers and partners on topics such as enterprise agreements (EA), licensing, orders, processes, and policies.
- Handle non-technical support cases, ensuring ownership from case creation to resolution.
- Communicate effectively with customers, partners, and third parties regarding service inquiries, both verbally and in writing.
- Collaborate with technical support and cross-functional teams (Product, Sales, Operations) to resolve escalations.
- Contribute to process improvements and create knowledge base articles to enhance self-service resources.
Requirements
- Minimum 3 years of experience in customer service or support roles.
- Advanced English proficiency (written and spoken) is a must.
- Strong customer service orientation and problem-solving skills.
- Experience with SFDC (Salesforce CRM) or similar CRM tools.
- Ability to manage multiple cases simultaneously with a high level of accuracy and empathy.
- Must submit CV in English.
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