Customer Service Specialist Tiempo Completo

We’re Hiring: Customer Support Specialists

We have 2 open positions on our team

Role 1: English(C1-C2) + Hindi

Location: Dubai

Role 2: English C1-C2) + Spanish

Location: LATAM (preferably Colombia or Mexico — Bogotá, Medellín, CDMX, Guadalajara)

What you’ll be doing

• Helping customers via phone, email, chat, or ticketing systems
• Troubleshooting issues and escalating when needed
• Managing customer requests in CRM systems
• Collecting feedback to improve service
• Providing product walkthroughs and assisting with setup
• Working closely with technical, sales, and logistics teams
• Ensuring high standards of customer satisfaction and professionalism

What we’re looking for

• 1–3 years in customer support or back office
• Experience in high-volume support (chat, calls, or email)
• Background in trading platforms, payments, or KYC
• Problem-solving mindset + strong communication skills
• Ability to multitask in a shift-based / 24/5 setup
• Experience in FX brokers or crypto exchanges is a must

Nice to have: Familiarity with CRM/ticketing tools (Zendesk, Intercom)

Interested or know someone who might be a fit?

DM me or send your CV to dvijaya@b2broker.com

Let’s build a team that puts customers first

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