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We’re looking for an Account Manager for our Manual Makers brand.
Manual Makers specializes in creating, managing, publishing, and distributing operational manuals and content for the franchise industry.
If you check out our culture and values and think you’re a good fit, we’d be honored to hear from you.
Our Dream Candidate
Our ideal candidate for this opportunity is someone independent with the mindset of a coach/teacher, as those attributes are important to servicing our start-up franchise clients.
Our ideal candidate is already familiar with the franchise industry and has contacts and understanding of what drives franchising. They are engaged on social platforms and able to write and speak about the Manual Makers brand across several mediums.
Our ideal candidate has either an operations or training background, as that helps with understanding how to write and help implement SOPs for our clients. They are an excellent communicator and can write anything from an email to an SOW.
This person is a leader and able to give positive feedback to assigned members of our Content Design Team. They are detail-oriented, capable of overseeing high-quality work, and, at the same time, focused on meeting delivery dates for our clients.
The perfect candidate would be interested in being on a path to percentage ownership of Manual Makers, and they will not shy away from sales expectations.
What You’ll Be Doing
Role Summary
This Account Manager works specifically on the Manual Makers brand. Responsibilities include developing long-term relationships with a portfolio of franchise industry clients, connecting with key franchise executives and stakeholders, and developing new client relationships within the designated territory. Account Managers are the bridge and liaison between Manual Makers clients and the White Deer Group Content Design Team to ensure the timely and successful delivery of our solutions according to the client’s needs.
Sales and Client Acquisition
Note: This position will not be expected to do extensive cold calling. Most of our leads are warm and come from networking, newsletters, referrals, and our reputation.
- Attend networking events within the franchise industry
- Manage the CRM software and other tracking systems to keep leads updated
- Prepare scopes of work with the support of the admin staff
- Create, review, and approve social media and other content posting on the Manual Makers platforms.
- Maintain active connections on social sharing sites such as LinkedIn
- Update and report sales and leads
Client Relationship Management
- Develop long-term trusted advisor relationships with franchise industry clients
- Consult with clients on areas of expertise
- Serve as primary point of contact for clients, using provided tools such as email, Slack, video, online presentations, screensharing, and in-person meetings
- Serve as liaison between clients and the Content Design Team to ensure the timely and successful delivery of products/solutions
- Exercise a wide degree of creativity and latitude to accomplish tasks necessary to achieve client satisfaction
- Travel to visit clients as needed and required for projects
Project Management
- Work with our COO to oversee all aspects of project initiation, planning, design, execution, monitoring, controlling, and closure
- Forecast and track key account metrics; ensure that projects stay within scope as outlined in the client’s SOW
- Prepare meeting agendas, reports, correspondence, and other project artifacts, using spreadsheet, database, or presentation software
- Ensure that each stage of a project moves toward completion in a timely manner by monitoring job status and assisting when necessary
- Ensure that all parties are familiar with project requirements, deadlines, and priorities
Team Management
- Manage the assigned members of the Content Design Team and work with our team of franchise advisors to maintain efficient project workflows and timely deliverables
- Provide coaching and assistance for direct reports
- Complete yearly evaluations for direct reports
- Participate in the hiring process for new recruits
- Assist with existing and future department processes
- Approve timesheets and team budgets
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, and encouraging the same for direct reports
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