Customer Success Manager in LATAM (US Hours, Remote) 3pm – 12am GMT2 Tiempo Completo

Billo is the #1 platform for creator-made short-form video ads for Meta and TikTok. We help brands grow by connecting them with creators who produce authentic videos that convert.

We’re growing and looking for a Success Manager who’s confident, proactive, and thrives on helping clients succeed. If you’re great at building relationships, solving problems, and creating value for clients—this one’s for you!

Who are we?

• Official Meta and TikTok Creative Exchange partner
• A fast-growing startup with strong fundamentals, operating in a competitive US market
• Focused on product-market fit by helping brands get results through high-quality creator content

What we are looking for:

• Client-facing experience. You’ve worked directly with clients—whether in sales, support, partnerships, or a similar role. Experience in a startup environment is a strong plus
• Relationship-building. You’re skilled at earning trust, understanding goals, and creating long-term value for clients
• Clear communication. You’re fluent in English and Lithuanian, clear in writing, and confident on client calls
• Strategic thinking. You anticipate needs, connect the dots, and offer thoughtful, relevant solutions
• Detail-oriented. You stay organized, catch the small stuff, and consistently deliver on time
• Digital marketing curiosity is a bonus. If you’re familiar with—or eager to learn—metrics like opens, clicks, and conversions, that’s awesome

What you’ll do:

• Manage and grow relationships with your assigned clients—from onboarding to success
• Understand client goals, track their progress, and offer strategic suggestions
• Identify and act on upsell opportunities to help clients scale their success
• Proactively resolve issues and reduce churn by keeping clients engaged and supported
• Work closely with internal teams (support, product, creators) to ensure a seamless client experience
• Represent the voice of your clients and share insights that help shape product development

What’s in it for you:

• Opportunity to work in one of Lithuania’s fastest-growing startups
• 1500 – 1800 EUR GROSS salary + performance-based bonuses
• Karma points! Cash out rewards like a PS5, a Kindle, or anything you like by supporting your teammates
• Flexibility to work remotely
• Freedom to test ideas, improve processes, and actually make an impact
• A supportive team that cares about results and your well-being
• Full-time position. 3pm – 12am (GMT+2 time zone)

How to apply?

Send your LinkedIn URL or CV to:

Gabrielė Bernotė, Head of Customer Experience

Customer Success Team Lead

gabriele@billo.app

Please answer this in your email:

1. What kind of client relationships have you fostered so far?
2. What do you find crucial when building long term business relationships?
3. What motivates you most at work?

Note: applications submitted in any other way will not be considered.

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