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Overview
What You’ll Do:
- Staffing Management: Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
- Client Relations: Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
- Account Growth: Develop and implement strategies to grow client accounts and drive revenue growth.
- Cross-Department Coordination: Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
- Team Development: Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
- Operational Excellence: Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
- Process Optimization: Identify and implement process improvements that streamline workflows and elevate team productivity.
- Performance Oversight: Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement.
- Talent Acquisition & Integration: Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
- Stakeholder Engagement: Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
- Work closely with the CEO to grow the business unit and follow the vision for its development.
Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field.
- Experience working with US clients and/or personnel.
- Very strong English language skills.
- 3+ years of experience in managing clients and/or personnel.
- Exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams.
- Proven expertise in mentoring and developing high-performing teams, fostering a collaborative and result-driven culture.
- Strong analytical skills, with the ability to leverage market research and data to guide decision-making and optimize business processes.
- Demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes.
- Flexibility to travel to the U.S. as needed for client meetings and company initiatives.
What We Offer
- Monday – Friday, 7:00 am/8:00 am-4:00 pm/5:00 pm Pacific Time.
- Starting $60,000 per month (gross salary)
- Bonus based on business unit performance and project completion. Competitive benefits package.
- Paid online English courses for language development.
- Enjoyment of proportional vacation days!
- A progressive company culture where your ideas are valued
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