Call Center Representative Tiempo Completo

Job Title: Call Center Representative

Skills: Call Center, customer service, Finance, BFSI

Experience: 1 Year

Job Location: Mexico City

Onsite

We at Coforge are hiring Call Center Representative with the following skillset:

• Handle inbound voice calls with professionalism and customer focus.
• Provide support on the following products and services:
• Credit Cards (including reporting lost/stolen cards)
• Checking & Savings Accounts
• Debit Cards
• Online Accounts & Mobile Banking
• Bill Pay & Mobile Deposits
• Loans & Mortgages
• Other voice-related tasks as mutually agreed upon.
• Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
• Assist customers with questions, transactions, and escalations, ensuring timely resolution.
• Document all interactions in the client’s system with accuracy and compliance.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency: B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1

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