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Position: E-Commerce Manager (TikTok Shop Operations)
Location: Remote (Mexico only)
Employment Type: Full-Time
Company: Spotlight Media
Language Requirement: Full professional proficiency in English
About Spotlight Media
Spotlight Media is an official TikTok Shop Partner and one of the fastest-growing agencies in social commerce.
As we expand our team, we are seeking an ecommerce/account manager to support and scale our operational execution on TikTok Shop. This role is ideal for someone who is not only highly detail-oriented and organized, but also deeply curious about social commerce and eager to grow within a fast-moving, global environment.
Role Overview
This is a hands-on, implementation-driven role with a consultative mindset. You will work across campaign operations, creator coordination, and content implementation. While you’ll support multiple client accounts, your value will come from your ability to understand problems, take ownership of tasks, and grow into a strategic operator.
Key Responsibilities
TikTok Shop Operations
- Register campaigns, flash sales, and backend promotions
- Coordinate sample orders and product logistics
- Manage CRM campaign setup using platforms such as FloDesk
Creator & Community Coordination
- Draft and maintain content guideline documents for creators
- Track sample requests, deliveries, and creator compliance
- Communicate with creators and internal teams via Slack, MessageBird, and related tools
Content & Ads Execution
- Identify strong-performing TikTok Shop content and surface top creatives
- Rotate in new ads and flag creatives for potential boost
- Support cross-functional teams with content and performance documentation
Ideal Candidate Profile
- Based in Mexico with full professional fluency in English
- 1–3 years of experience in e-commerce, digital marketing, consulting, or operations
- Demonstrated interest in social commerce, influencer marketing, or TikTok trends
- Strong attention to detail and an ability to execute with speed and precision
- Comfortable navigating new platforms and tools; eager to learn through doing
- Adaptable and coachable with a growth mindset—you take feedback and run with it
- Strong communicator and problem-solver; takes ownership of outcomes
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