Accounts Receivable Specialist Tiempo Completo

We are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our Finance team in Mexico. This role is responsible for managing incoming payments, ensuring accurate record-keeping, and maintaining strong relationships with customers to support timely collections.

Duties and Responsibilities:

Accounts Receivable Administration:

• Monitor accounts daily, including placing accounts on hold, releasing orders, reviewing collection notes, and analyzing aged balances
• Contact customers for payment of past due amounts and effectively communicate delinquent balances
• Assist in gathering and identifying uncollectible accounts for write-off and submit them to the manager for approval
• Complete month-end Process – reserve review processes / GL Account Reconciliation

Customer Service and Dispute Resolution:

• Resolve customer disputes concerning billing and order entry errors
• Research accounts and prepare documentation to support account adjustments to correct billing errors
• Coordinate the investigation of Refunds, pricing issues, debit and credit memos and other actions as required.

Payment Processing and Documentation:

• Work with the cash applier to ensure the accurate and timely posting of payments
• Submit credit and rebills as needed
• Document communication with customers

Skills and Requirements:

• Excellent English oral and written communication skills with the ability to present information effectively and efficiently
• Ability to learn specialized software programs and navigate company databases
• Working knowledge of Microsoft Office (Word, Outlook, Excel)
• Strong organizational skills
• Ability to work in a fast-paced environment and interface well with field personnel, managers, and customers
• Strong attention to detail, problem-solving skills, and customer service skills
• Ability to work independently with minimum supervision

Experience and Education:

• Minimum 2 years’ experience in Accounts Receivable.
• Bachelors Degree in business, finance, or accounting preferred.
• Experience working in a shared services environment.

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